The Functional Anatomy Clinical Training Lab. The FACT Lab. Privacy Policy.
Website: thefactlab.ca
Email: info@thefactlab.ca
Effective date: June 15, 2026
Last updated: June 15, 2026
1. Purpose of this Privacy Policy
The Functional Anatomy Clinical Training Lab / The FACT Lab respects the privacy of students, prospective students, website visitors, course participants, and individuals who communicate with us.
This Privacy Policy explains how The FACT Lab collects, uses, stores, protects, and discloses personal information in connection with our website, course registration, online learning, in-person practical training, communications, and related administrative activities.
By using our website, submitting information to The FACT Lab, registering for a course, or participating in a course, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
2. Personal Information We May Collect
The FACT Lab may collect personal information that you provide directly to us, that is generated through your registration or participation in a course, or that is collected through our website and service providers.
Personal information may include:
• name
• email address
• phone number
• mailing address
• billing address
• payment confirmation information
• course registration details
• professional designation
• regulatory college, professional association, or licensing information
• workplace or employer information, where provided
• course attendance records
• course completion records
• assessment results
• communications with The FACT Lab
• information submitted through website forms
• newsletter or marketing preferences
• information required to provide course access or technical support
• information relevant to safe participation in practical lab activities
3. Health and Safety Information
Some courses offered by The FACT Lab involve supervised hands-on practical training, including palpation, positioning, draping, acupuncture, dry needling, or related clinical skills.
For safety purposes, students may be asked to disclose information relevant to practical participation. This may include, but is not limited to:
• pregnancy or possible pregnancy
• bleeding disorders
• anticoagulant medication
• immune compromise or infection risk
• history of fainting or vasovagal reaction
• needle sensitivity or needle phobia
• allergies or sensitivities to latex, alcohol swabs, adhesives, gloves, disinfectants, or other course materials
• skin infection, rash, open wound, or recent skin procedure
• recent surgery, injury, fracture, concussion, or acute medical issue
• implanted medical device
• any condition, medication, or personal concern that may affect safe participation
This information is collected only for course safety, participation, accommodation, risk-management, and emergency-response purposes. Students may discuss sensitive information privately with the instructor.
The FACT Lab does not collect health or safety information for the purpose of providing medical diagnosis, clinical treatment, or ongoing health care.
4. How We Collect Personal Information
The FACT Lab may collect personal information when you:
• visit our website
• complete a contact form
• register for a course
• make a payment or deposit
• request an invoice or receipt
• subscribe to an email list
• communicate with us by email, phone, website form, or social media
• access online course materials
• participate in online or in-person course activities
• complete course evaluations, quizzes, assessments, or feedback forms
• request accommodation or safety modification
• request confirmation of attendance or course completion
We may also receive limited information from third-party service providers that support course registration, payment processing, online learning, email communication, website hosting, analytics, scheduling, or course administration.
5. How We Use Personal Information
The FACT Lab may use personal information to:
• respond to inquiries
• process course registration
• process payments, deposits, invoices, receipts, refunds, or transfers
• confirm student eligibility where applicable
• provide access to online course materials
• communicate about course dates, schedules, logistics, requirements, and updates
• administer online and in-person course activities
• maintain attendance and course completion records
• administer written, oral, or practical assessments
• support safe participation in practical lab activities
• respond to safety concerns, incidents, or emergencies
• review accommodation or participation-modification requests
• issue certificates of completion, confirmations of attendance, or other course records
• maintain business, accounting, tax, insurance, and legal records
• improve course delivery, website function, and student experience
• send administrative communications related to registration or participation
• send marketing communications where permitted by law
• comply with legal, regulatory, insurance, accounting, or administrative requirements
• protect the safety, security, legal rights, and legitimate interests of The FACT Lab, students, instructors, and others
6. Legal Basis and Consent
The FACT Lab collects, uses, and discloses personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
By submitting personal information to The FACT Lab, registering for a course, using our website, or participating in a course, you consent to the collection, use, and disclosure of personal information for the purposes described in this Privacy Policy.
In some circumstances, consent may be express, such as when you check a box, sign a form, register for a course, subscribe to marketing emails, or submit information through a form.
In other circumstances, consent may be implied by your actions, such as when you contact us with a question or provide information needed to complete registration.
You may withdraw consent to certain uses of personal information, subject to legal, contractual, safety, administrative, or course-completion requirements. If you withdraw consent, The FACT Lab may not be able to provide certain services, course access, accommodations, records, or communications.
7. Payment Information
Payments may be processed through third-party payment processors or commerce platforms.
The FACT Lab does not intentionally store full credit card numbers unless specifically provided by or stored within a third-party payment platform. Payment processors may collect, process, store, and protect payment information according to their own privacy policies, security practices, and terms of service.
The FACT Lab may retain payment-related records such as transaction confirmation, invoice information, payment status, refund records, deposit records, and accounting information.
8. Online Learning Platforms and Course Technology
The FACT Lab may use third-party platforms to deliver online course materials, videos, quizzes, assessments, course communications, certificates, or administrative records.
When students access online course materials, the platform may collect information such as login information, course progress, quiz responses, assessment results, viewing activity, completion status, IP address, device information, and technical usage information.
This information may be used to provide course access, monitor completion, support students, administer assessments, maintain records, and improve course delivery.
9. Website Tools, Cookies, and Analytics
The FACT Lab website may use cookies, analytics tools, embedded content, forms, pixels, or similar technologies to operate the website, improve user experience, understand website traffic, support registration, and improve marketing or communication.
These tools may collect information such as:
• IP address
• browser type
• device information
• pages visited
• time spent on the website
• referring website or link
• general location information
• interactions with forms, buttons, or embedded content
Website visitors may adjust browser settings to block or limit cookies. Some website features may not function properly if cookies are disabled.
10. Email Communications and Marketing
Students and registrants will receive administrative emails related to registration, payment, receipts, course access, course schedules, course requirements, course changes, safety information, and course completion.
The FACT Lab may also send promotional emails about future courses, educational programs, events, or professional training opportunities where permitted by law.
Promotional emails will identify The FACT Lab as the sender and will include a way to unsubscribe. You may unsubscribe from promotional emails at any time.
Unsubscribing from promotional emails does not prevent The FACT Lab from sending administrative emails that are necessary for registration, payment, course access, safety, scheduling, or course completion.
11. Disclosure of Personal Information
The FACT Lab does not sell student personal information.
The FACT Lab may disclose personal information when necessary to:
• provide course services
• process registration and payments
• deliver online course access
• communicate with students
• administer assessments and course completion
• issue certificates or confirmations of attendance
• maintain business, accounting, insurance, tax, and legal records
• respond to safety concerns, incidents, or emergencies
• work with instructors, assistants, contractors, or service providers involved in course delivery
• work with website, payment, online learning, email, analytics, scheduling, document, or administrative service providers
• confirm completion to a regulator, employer, insurer, professional association, or other third party at the student’s request or with consent
• comply with legal, regulatory, accounting, insurance, or administrative obligations
• respond to lawful requests, court orders, or legal processes
• protect the rights, safety, security, or property of The FACT Lab, students, instructors, service providers, or others
Service providers are expected to use personal information only for the purposes of providing services to The FACT Lab or as otherwise permitted by law.
12. Cross-Border Storage and Service Providers
Some third-party service providers used by The FACT Lab may store or process personal information outside Ontario or outside Canada.
When personal information is stored or processed outside Canada, it may be subject to the laws of the jurisdiction where it is located.
The FACT Lab uses reasonable efforts to select service providers that maintain appropriate privacy and security practices.
13. Retention of Personal Information
The FACT Lab retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required for legal, regulatory, accounting, tax, insurance, administrative, safety, or business purposes.
Course completion records may be retained for a longer period so that students can request confirmation of attendance, course completion, or related records in the future.
Health and safety information related to practical participation will be retained only as long as reasonably necessary for safety, course administration, incident documentation, insurance, legal, or risk-management purposes.
When personal information is no longer required, The FACT Lab will take reasonable steps to delete, destroy, anonymize, or securely retain it in accordance with applicable requirements and business needs.
14. Safeguards
The FACT Lab uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, loss, theft, alteration, or destruction.
Safeguards may include:
• password-protected systems
• limited access to student records
• use of third-party platforms with security controls
• secure storage of administrative records
• limiting access to personal information to individuals who need it for course or administrative purposes
• using reasonable precautions when transmitting personal information electronically
• maintaining appropriate confidentiality expectations for instructors, assistants, and contractors
No method of electronic transmission or storage is completely secure. The FACT Lab cannot guarantee absolute security but will take reasonable steps to protect personal information.
15. Accuracy of Information
Students are responsible for providing accurate and current registration, contact, professional, billing, and safety-related information.
The FACT Lab may rely on the information provided by the student to administer registration, course access, communication, safety procedures, course completion, and records.
Students should notify The FACT Lab if their information changes or if they believe information held by The FACT Lab is inaccurate or incomplete.
16. Access and Correction
You may request access to personal information that The FACT Lab holds about you, subject to legal, safety, administrative, and privacy limitations.
You may also request correction of personal information that is inaccurate or incomplete.
Requests should be made in writing using the contact information below.
The FACT Lab may need to verify your identity before responding to an access or correction request.
17. Student Records and Course Completion Information
The FACT Lab may maintain records of student registration, attendance, course progress, assessment results, practical participation, completion status, certificates, and communications.
These records may be used to administer the course, confirm completion, respond to student requests, meet regulatory or insurance-related expectations, and maintain internal records.
The FACT Lab will not disclose course completion information to an employer, regulator, professional association, insurer, or other third party unless requested or authorized by the student, or unless required or permitted by law.
18. Children and Minors
The FACT Lab courses are intended for adult learners and regulated or professional health-care or wellness practitioners, unless otherwise stated.
The FACT Lab does not knowingly collect personal information from children through its course registration process.
19. Photos, Videos, and Recordings
The FACT Lab may occasionally take photographs or short video clips for educational, promotional, documentation, or administrative purposes.
Students will be asked for consent before identifiable images, videos, or recordings are used for promotional purposes.
Students may decline promotional photo or video use without affecting their course participation.
Students may not photograph, record, livestream, post, or share images, videos, audio, screenshots, or course materials involving instructors, classmates, demonstrations, or practical activities without prior permission.
20. Links to Third-Party Websites
The FACT Lab website may include links to third-party websites, platforms, or resources.
The FACT Lab is not responsible for the privacy practices, security, terms, or content of third-party websites or services. Users should review the privacy policies of any third-party websites or platforms they access.
21. Privacy Breaches
If The FACT Lab becomes aware of a privacy breach involving personal information, it will take reasonable steps to contain, assess, and respond to the breach.
Where required by law, The FACT Lab will notify affected individuals, regulators, or other parties.
22. Questions, Requests, or Complaints
Questions, access requests, correction requests, consent withdrawal requests, or privacy concerns may be directed to:
Privacy Contact: The FACT Lab
Email: info@thefactlab.ca
Website: thefactlab.ca
The FACT Lab will review privacy questions or concerns and respond within a reasonable time.
23. Changes to this Privacy Policy
The FACT Lab may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, course delivery, website tools, service providers, or privacy practices.
The updated version will be posted on the The FACT Lab website with a revised “Last updated” date.
Continued use of the website, registration for a course, or participation in a course after the Privacy Policy has been updated means that you accept the updated Privacy Policy.